Patient Feedback for July 2019

Would you recommend us to your friends and family?

Your 47 responses divide up as follows:-

POSITIVE 57%                                                       NEGATIVE 19%

NEUTRAL 10%                                                       DON’T KNOW 15%

Thanks for all your positive responses. Much appreciated.

Negative responses related to: –

  • Having to chase a form several times
  • Having difficulty using our website  
  • Having to wait over an hour past the appointment time
  • Not getting an appointment for a child on the day

We are sorry for any distress caused.

  • Actions / responses – We will review our communication regarding requests to fill in forms which are often not NHS work and therefore not a priority.
  • Please let us know the details of any difficulty in using our website as we would wish to correct that as soon as possible. 
  • Waiting times are discussed regularly and GPs are conscious to keep waiting to a minimum. Sometimes it is unavoidable.
  • We now have access to more appointments in the evenings and would always try and accommodate children

Thank you

Hazel Trotter

Practice Manager

Coronavirus (COVID-19)

 
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
 
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
 
Use this service if:

 
Useful Information:
 
Use the 111 coronavirus service to see if you need medical help
Patient Information
NHS Information Page
Diabetes UK-Updates: Coronavirus and diabetes