Market Street Health Group Appointment System


  • To improve access for everyone.
  • To stop wastage of appointments.
  • To improve continuity of care with your usual GP.
  • To ensure you see the right person for what you need.

How does it work?

  • GP appointments will be opened on the day for telephone consultations. You will normally get a call back within an hour of your appointment or earlier.
  • GP’s will decide with you if you need to be seen and then arrange a face to face consultation.
  • To avoid blocks in the system and wastage of appointments- receptionists will not be allowed to book in advance.

Three ways to book a telephone consultation with a GP

  • ONLINE- online appointments available from 7.30am. Please ask a receptionist if you need to register for online services.
  • VIA AUTOMATED TELEPHONE SYSTEM- please ensure that your correct telephone number is logged onto our system



You can now contact us online about medical, administrative or prescription queries by clicking on the ‘Consult with your Doctor Online’ tab on the Practice website.

This short online form is the quickest and simplest way for the majority of our patients to access our clinical or administrative team for assistance. Our Practice phones lines remain open for anyone with accessibility needs who might find it difficult completing this form.

Please do not use the online form for urgent or emergency requests.

The submitted forms will only be read during Practice opening hours. The forms will not be read over the weekends or on bank holidays.

Please contact 111 during our out of hours or 999 if this is an emergency