Appointments

Welcome to Market Street Health Group.  Please contact 111 or the surgery first if you feel you need to speak to a doctor or nurse.

A&E is for emergencies for example if you are having chest pains, heavy unexplained bleeding or you think you have had a stroke, broken bone or have had a major accident.

Please inform the receptionist if you need a chaperone or an interpreter.  We work closely with local Interpreters as well as telephone language support.

OUR APPOINTMENT SYSTEM

We have improved access to doctors’ appointments on a daily basis

HOW?

By having telephone appointments on the day for everyone with the doctor first then if clinically needed a face to face appointment with the team same day or as agreed with you.

You will need to call or book online on the day, give a reason and the doctor will call you back.

You will no longer have to wait up to 4 weeks for an appointment as we will no longer give out appointments in advance.

You just need to call on the day you want to speak to the doctor.  We are changing the telephone system to free up the lines.

Appointments can be made by 3 methods:

  1. Online  –    If you are over 16 year old, you can book a telephone consultation. You must first register on this site or visit the surgery in person to obtain your login details. Please click here to learn more about this and our other online services.
  2. By Telephone –     Call our reception team to book a telephone consultation over the telephone on 020 8548 2200.  You can also book a telephone consultation using our automated telephone system – you will need to use the telephone number we have for you in your medical records.
  3. Visiting the Surgery –   Our Reception staff will be pleased to book a telephone consultation for you and to help you with any queries you may have. They are here to help you obtain the very best possible service. Please help them to help you by giving as much information as possible especially in an emergency. We would wish to assure you that the rules of confidentiality apply to all of our Practice Staff. Click here for our practice area

Telephone appointments are released online at 00:01 am so please book online if you are registered to do so and if not yet registered please enquire at reception.  If you can book on line it will make it easier for those trying to get through on the phones from 8am.  This will also be more convenient for you if you are working as you will be able to book the telephone appointment on the day that is convenient for you.

Parents should ring in the mornings for a telephone appointment and if their children need to be seen that will be arranged with them directly including after school if necessary.

Nurse and specialist clinic appointments will continue to be booked with the receptionist.

Please inform us if you are unable to keep an appointment as there is a high demand for appointments.  If you don’t attend for 2 appointments in a 12 month period without cancelling them you will be removed from the list

HOME VISITS

The Doctors work a full, busy day and expect patients to come to the Surgery. If you come to the Surgery the necessary treatment can then start immediately.

We will make home visits to those who are housebound due to the nature of their condition.  This will be a clinical decision. If you need a home visit, telephone the Surgery between 8-9am if possible.

OUT OF HOURS – 6:30 PM – 8 AM NEXT WORKING DAY
When the surgery is closed, for urgent health concerns ring 111 to access OUT OF HOURS SERVICES or see your local Chemist.

Coronavirus (COVID-19)

 
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
 
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
 
Use this service if:

 
Useful Information:
 
Use the 111 coronavirus service to see if you need medical help
Patient Information
NHS Information Page
Diabetes UK-Updates: Coronavirus and diabetes