For information directly from AccuRx, please visit the following pages:

AccuRx Patient Triage: Patient guide

Patient Triage: NHS App Patient Guide

Patient Guide to Patient Triage: How to submit a medical request (YouTube video)

Patient Guide to Patient Triage: How to submit an admin request (YouTube video)

What is AccuRx Patient Triage?

AccuRx Patient Triage is an online consultation tool that allows patients to submit either a medical query or an administrative request to their registered GP practice.

What can I use it for?

When you use AccuRx Patient Triage you will have 3 different options:

• I have an admin query – Contact us about a fit (sick) note, ask about test results, or anything else admin related
• I want help for a medical issue – Contact us about a new or ongoing symptom
• I want to see online advice – See advice and guidance on conditions, symptoms, and treatments

How do I request an appointment with a GP?

As explained above, from Friday 30th June 2023, before being offered a GP appointment, you will need to submit a medical request in order for a GP to triage your clinical need. When submitting a request to get help regarding a medical issue, you will be asked to provide the following:

• A description of the medical problem – please provide as much detail as possible. (Option to attach up to 5 photos)
• Describe how long you have experienced symptoms or had concerns, as well as whether these symptoms/concerns have gotten better or worse.
• Describe whether there is anything you are particularly worried about. *
• How you would like your GP practice to help.
• List times that you are not available during GP opening times. *

* = are optional fields and do not require you to enter any information if you don’t want/need to.

Can I submit a request on behalf of someone else?

Yes – once you have answered the questions relevant to your request, you will be asked who the request is about. If you select “Myself” you will be asked for your details. If you select “Someone else” you will be asked to provide your own details along with the details of the person for whom you are submitting the request. 

What kind of Admin Requests can I send?

Selecting this option “I have an admin query” will allow you to:

• Request a doctor’s note
• Request a fit (sick) note
• Ask questions or get an update on a referral
• Request your Repeat Prescription
• Follow-up on Test Results (Blood Test, Scans, etc.)
• Any other advice or information that is not medically related

How do I access it?

You will be able to access AccuRx Patient Triage via a link on our practice website under the heading ‘Consult With Your Doctor Online’. You will also be able to access AccuRx Patient Triage via the NHS App.

Important information for patients

How we use your medical records

• This practice handles medical records in-line with laws on data protection and confidentiality.

• We share relevant data from your medical records with other services providing you with care and treatment. This also includes services that send out invitations for national screening programmes for example smear tests and also children immunisations.

• In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

• We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

• JOY PLATFORM – This is an important message for our patients about how your data will be stored, retained, and deleted on the platform.
• ICS Privacy Notice – Data sharing, fair processing and GDPR – North East London Health & Care Partnership (northeastlondonhcp.nhs.uk)

You do have the right

• To be given a copy of your medical record.

• To object to your medical records being shared with those who provide you with care or being used for medical research or for planning health services.

• To have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

• For more information ask at reception for a leaflet.

Please be aware that our Online Appointments no longer open at 12am, they now open at 5 am. 

Please click to download – Covid-19 Medical Certificate

LET US PROTECT EACH OTHER FROM THE COVID 19 VIRUS

Over the past 6 months hundreds of thousands of people have died from the virus across the world including over 40 thousand people in the UK alone. 

Although infection rates are much better now, we all going out more and infection rates could rise again very easily leading to more serious illness and deaths.

Front line workers have suffered much more than others from this virus.

Employers have a responsibility to protect their staff providing front line services as well as the people using these services which in turn will protect the wider community. 

The government has now made face coverings a legal requirement in public spaces for everyone over 11 years where it is not always possible to socially distance safely.  These include NHS settings, hospitals and primary or community care settings, such as GP surgeries as well as shops and when travelling on public transport.

Wearing masks and face coverings may be uncomfortable and inconvenient and you may have to exercise some patience to get used to it but it is essential to keep us all safe.  

Government guidance states that the individual is responsible for obeying the law.  However if you feel you have reason to be exempt you should self-declare. 

See https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

For public transport see https://tfl.gov.uk/campaign/face-coverings.   

To enter the practice without a face covering you would need in agreement with your GP to have a documented serious ongoing physical or mental illness or disability that you take medication for. 

We would encourage everyone else to comply with the law for everyone’s safety and wear a face covering / mask as well as maintain social distancing and hand hygiene.

We all have a responsibility to protect each other as we face a deadly virus. 

PLEASE CALL 119 FOR COVID-19 TEST OR CLICK HERE FOR FURTHER INFORMATION.

There have been changes to GP appointments because of coronavirus ( COVID -19).

MOST OF YOUR APPOINTMENTS WILL LIKELY BE TELEPHONE OR VIDEO CONSULTATION. PLEASE BE PERPARED TO ATTEND THE CALL. 

This can save you time waiting for a face to face appointment and means you do not need to go the GP Surgery.